Privacy Policy

Welcome to YSR Paints. YSR Paints is a Nigerian paint manufacturing company founded in Lagos in 1992, dedicated to producing high-quality paints and coatings for homes, businesses, and landmarks across Nigeria. This Privacy Policy explains how YSR Paints collects, uses, stores, shares, and protects your information when you use the YSR Paints website and web portal, online product catalogue and colour tools, contact forms and customer support channels, order inquiry and quote-request features, merchant and distributor-facing features, and any related digital services operated under YSR Paints. By using our website or contacting us, you agree to the practices described in this Privacy Policy.

YSR Paints is owned and operated by Alhaji Issa O. Rahmon and the YSR Paints management team, headquartered in Lagos, Nigeria. Since 1992, we have been a trusted manufacturer and supplier of paints and coatings across Nigeria. For privacy-related questions, please contact us at: • Email: info@ysrpaints.com • Phone: +234 814 295 0295 • Address: Lagos, Nigeria

This Privacy Policy applies to: • Visitors who browse the YSR Paints website or product catalogue • Customers who submit quote requests, orders, or inquiries • Merchants, distributors, contractors, or business partners who interact with YSR Paints digitally or in person • Individuals who contact YSR Paints through email, phone, or any support channel • Anyone who signs up for communications, newsletters, or promotional offers from YSR Paints

We may collect different types of information depending on how you interact with YSR Paints, including information you provide directly, technical and device data from website visits, communications you initiate with us, and transaction or business-related data from merchants and distributors.

When you contact, register with, or purchase from YSR Paints, we may collect: • Your full name • Email address • Phone number • Business name or trading name, if applicable • Delivery address or site address for orders • Product preferences and specifications • Messages and notes submitted via contact forms or email • Payment or billing details, where transactions are processed • Contractor or distributor credentials, where you register as a trade partner

When you browse our website, we may automatically collect technical information such as: • IP address and approximate geographic location • Browser type and version • Device type and operating system • Pages visited and time spent on the site • Referring URLs and exit pages • Crash reports and performance diagnostics This data helps us understand how our website is used, fix technical issues, and improve the experience for all visitors.

If you contact us by email, phone, or any other channel, we may collect and retain a record of: • Your contact details • The content of your message or inquiry • Attachments or images you send • The date and time of communication • Any follow-up correspondence or resolution records We use this information to respond to inquiries, process orders, resolve complaints, and improve our customer service.

We use your information to: • Respond to inquiries, quote requests, and customer support messages • Process orders and coordinate product delivery • Manage merchant, distributor, and contractor relationships • Send product updates, promotions, or relevant news where you have opted in • Personalise your browsing experience on our website • Improve our website, products, and services • Detect and prevent fraud or abuse • Comply with legal, tax, regulatory, and accounting obligations

We may share your information in the following circumstances: With Service Providers: We work with trusted third-party providers for web hosting, analytics, email delivery, payment processing, and logistics. These providers are only given the data they need to perform their services. With Business Partners: If you interact with an authorised YSR Paints distributor or trade partner, limited information may be shared to fulfil your order or service request. For Legal Reasons: We may disclose information where required to comply with applicable Nigerian law, court orders, regulatory requirements, or to enforce our policies and protect the safety of our customers and business. In Business Transfers: In the event of a merger, acquisition, or business restructuring, user information may be transferred as part of that process, subject to applicable law. We do not sell your personal information to third parties.

We retain your information for as long as is reasonably necessary to: • Maintain and service your account or relationship with YSR Paints • Process and fulfil outstanding orders or obligations • Handle disputes, complaints, and warranty claims • Comply with legal, tax, and accounting requirements Transaction records, order histories, and business correspondence may be retained for a minimum of six years in line with standard commercial and regulatory requirements in Nigeria.

We take reasonable steps to protect your information from unauthorised access, loss, misuse, or disclosure. Our measures include secure storage practices, access controls and internal authorisation limits, encrypted transmission of sensitive data where appropriate, regular monitoring and security reviews. No method of digital storage or transmission is completely secure. You are responsible for keeping any account credentials confidential and informing us promptly if you suspect unauthorised access.

Subject to applicable Nigerian data protection law (including the Nigeria Data Protection Act), you may have the right to: • Access personal information we hold about you • Correct inaccurate or outdated information • Request deletion of your information where we have no lawful basis to retain it • Object to or restrict certain types of processing • Withdraw consent where processing is based on consent • Receive a copy of your information in a structured format • Lodge a complaint with the Nigeria Data Protection Commission (NDPC) To exercise any of these rights, contact us at the details in the "Contact Us" section below. We will respond within a reasonable timeframe.

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has submitted personal information to us, please contact us immediately so we can take appropriate action.

Our website may use cookies and similar tracking technologies to maintain your session and preferences, analyse site traffic and usage patterns, improve website performance, and deliver relevant content. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of some areas of our website.

Our website may contain links to third-party websites, social media platforms, or partner pages. YSR Paints is not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any external sites you visit.

While YSR Paints is a Nigerian company, some of our technology and service providers may process data in other countries. Where this occurs, we take reasonable steps to ensure your information is handled with appropriate protections consistent with applicable Nigerian data protection law.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will post the updated policy on this page and update the effective date. Your continued use of our website or services after any update constitutes your acceptance of the revised policy to the extent permitted by law.

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact: YSR Paints • Email: info@ysrpaints.com • Phone: +234 814 295 0295 • Address: Lagos, Nigeria We are committed to addressing your concerns and will respond within a reasonable timeframe.